CleanFlow Terms of Service

Last updated: 15 July 2026.

These business-to-business terms apply to the CleanFlow service supplied by FORGEAI STUDIO LTD (trading as NovaStack) to the organisation identified in an order or subscription agreement (“Customer”). They do not create a consumer service. The signed agreement and order take priority if they expressly conflict with these website terms.

Operator: FORGEAI STUDIO LTD (trading as NovaStack), company number 17175307, registered in England and Wales.

Registered office: West Bromwich, England, B70 6LE.

CleanFlow contact: cleanflowsupport@novastacks.co.uk.

1. Service and authority

We grant the Customer a non-exclusive, non-transferable right for its authorised users to access CleanFlow during the subscription term for the Customer’s internal cleaning operations. The person accepting or signing confirms they are authorised to bind the Customer. The Customer controls its users, configuration and operational instructions.

2. Packages, capacity and setup

The order identifies the package, active-cleaner, site and manager-seat capacity, billing frequency and one-off setup fee. Standard package functionality is described on the pricing page. If usage exceeds agreed capacity, the parties will move to an appropriate package or written variation; we do not silently apply GuardFlow prices or unrelated product terms.

Setup may include configuration, agreed data migration, manager training and go-live assistance. The Customer must provide accurate, lawful and usable source data and timely decisions. Migration scope and timings depend on data quality and are confirmed during onboarding.

3. Fees, VAT and payment

Fees are in pounds sterling and exclude VAT unless stated otherwise. Subscription and setup charges are shown before electronic signature and checkout. Stripe may process card and billing information. Failed or overdue payments may result in reasonable access restriction after notice, while Customer data remains protected according to the DPA and retention rules.

4. Term, renewal and cancellation

Unless the order states otherwise, the initial term is 12 months. It continues monthly after that term until either party gives at least one month’s notice. Annual billing changes when charges are collected, not the initial contractual term. The Cancellation & Refund Policy explains refunds and termination effects.

5. Customer responsibilities

• use CleanFlow lawfully and in accordance with the Acceptable Use Policy;
• protect credentials, apply appropriate roles and promptly remove leavers;
• obtain worker and site permissions needed for location, photographs, signatures and monitoring;
• verify schedules, payroll outputs, invoices, checklists and reports before relying on them; and
• maintain lawful instructions, privacy notices and retention choices for Customer Data.

6. Availability, support and changes

We use reasonable skill and care to provide and support CleanFlow. Planned maintenance, emergency work, internet failures and third-party infrastructure may affect availability. We may improve or replace features, but will not materially reduce the core paid service during a fixed term without a reasonable alternative or termination remedy.

7. Data, confidentiality and intellectual property

The Customer owns Customer Data. We and our licensors own CleanFlow, its software, documentation and aggregated know-how. Each party must protect the other’s confidential information and use it only to perform the agreement. The DPA forms part of these terms.

8. Warranties and liability

CleanFlow supports operational decisions but does not replace the Customer’s management, employment, payroll, tax, health-and-safety, cleaning-standard or legal duties. Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, neither party is liable for indirect or consequential loss, and our aggregate liability arising in a contract year is limited to fees paid or payable for CleanFlow in the 12 months before the event giving rise to the claim. Specific data-protection or confidentiality limits may be varied in a signed Enterprise schedule.

9. Suspension and termination

We may suspend access to address a material security risk, unlawful use or overdue payment, using proportionate measures and notice where practicable. Either party may terminate for an unremedied material breach after reasonable written notice, or insolvency. On termination, charges accrued remain due and the Customer may request a standard export during the notified retrieval period before deletion, subject to law and backups.

10. General

Neither party is responsible for delay caused by events beyond reasonable control. Neither may assign the agreement without consent, except as part of a genuine business reorganisation or sale with written notice. Notices may be sent to the order contacts. If a provision is unenforceable, the remainder continues. No third party has rights under the Contracts (Rights of Third Parties) Act 1999. English law governs and the courts of England and Wales have exclusive jurisdiction.